What you’ll learn
Identify the four behavioural styles of DISC – Dominance, Influence, Steadiness and Compliance.
Recognise ways of distinguishing between the behavioural styles and choose the best communication method for each.
Explore behavioural styles with a focus on your style and how to work with others with different styles.
Determine how the different DISC styles are likely to react to situations.
Interpret how the DISC styles react under pressure and when stressed.



Understanding Behavioural Styles at Work

About This Course

Learning Objectives

About Behavioural Styles

Marston’s Model


The Four Behavioural Styles of DISC

High Dominance

The Characteristics of High Dominance

High Influence

The Characteristics of High Influence

High Steadiness

The Characteristics of High Steadiness

High Compliance

The Characteristics of High Compliance

Ideal Behaviours for Ideal Interactions


Reactions to Pressure

Tension Between the Styles

Conflict and High Dominance

Conflict and High Influence

Conflict and High Steadiness

Conflict and High Compliance


Behavioural Flexibility

Developing Different Behavioural Styles

Developing Emotional and Social Skills

Understanding Behavioural Styles at Work Course Review

DISC is a model of human behaviour that helps you to understand why people do what they do.The dimensions of Dominance, Influence, Steadiness and Compliance make up the model giving insights into a person’s personality intelligence and their intrinsic motivation. 

These dimensions interact with other personality factors to describe human behaviour. This online course has been created to help you apply DISC behavioural principles to working in situations that involve influencing and selling or as part of a team.   By understanding your inherent behavioural style and then learning how to determine and appropriately react to the buying styles of your team members, customers and clients, you will be better able to communicate, motivate, convince and ultimately influence more buying decisions. It will help you to develop more engaging relationships. 

Everybody has their own style based around their behavioural preferences. Each person instinctively acts according to their inherent style. Team members will act out their styles in team working. Customers will act out their styles in buying situations. Salespeople will feel more comfortable selling according to their natural style.   Being able to identify the behavioural style of other people will give you valuable insights that you can use to establish rapport, open lines of communication, build trust, motivate and influence. Ways to work with each behavioural style will be explored along with techniques to enhance and improve your interactions leading to better communication.   The course is designed to give you a deep understanding of behavioural styles and goes into detail about   

The four behavioural styles of DISC   Each style’s strengths and liabilities   Do’s and don’ts when interacting with High Dominance   Do’s and don’ts when interacting with High Influence   Do’s and don’ts when interacting with High Steadiness   Do’s and don’ts when interacting with High Compliance   How to assess a person’s nonverbal communication   Gaining a greater sensitivity to others around you   This online course will give you some insights BUT developing your influencing skills will take you time and a lot of effort, and even then, you are not going to get it right all the time!!     This course will, also, be of interest to you if you have completed a DISC Behavioural assessment in the past and would like a refresher.  You may have discovered your Behavioural Style through a work-based training programme, by completing a questionnaire or through general interest. 

Your Behavioural Style is a blend of all four styles, but one is usually dominant.  It all made sense at the time, but you have forgotten what it all means and how relevant it can be to how you engage with other people.This course will, also, be of interest to you if you lead or manage a team and are looking at ways to build understanding and develop relationships leading to more rewarding interactions and high performance.  It will give you an understanding of the relevance of Behavioural Styles and how they can be put to work. Provided within the course is a questionnaire, which gives you a good indication of your dominant style(s).  This is not a commercially available psychometric. By completing this practical activity, you will gain an understanding of your DISC style to build your self-awareness of your behaviour that will compliment your learning.